Privacy policy

Privacy Policy for SMS Messaging

Effective Date: 1/1/2025

M3 respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard information related to our SMS messaging services.  SMS opt-in or phone numbers for the purpose of the SMS are not shared with any third party or affiliate company for marketing purposes. 

By subscribing to or using our SMS messaging services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

Personal Information
When you sign up for SMS messaging, we may collect:

• Your mobile phone number
• Consent to receive messages (via opt-in methods)

Message Data
We may collect the content of messages sent to and from you, including:

• Delivery confirmation details
• Dates and times of messages
• Responses to messages

Automatically Collected Information
We may also collect technical information, such as:

• Your mobile carrier
• Device information (e.g., operating system, model)

2. How We Use Your Information

We use the information collected through our SMS messaging services for the following purposes:

• To send transactional or marketing messages as per your consent.
• To provide customer support and respond to inquiries.
• To manage and maintain our messaging platform.
• To comply with legal and regulatory requirements, including TCR registration.
• To analyze usage trends and improve our services.

3. Consent and Opt-In

We comply with all consent requirements under the Telephone Consumer Protection Act (TCPA), Texas Business and Commerce Code, and The Campaign Registry (TCR) guidelines.

• Opt-In: You will receive SMS messages only after explicitly opting in via written,      electronic, or text-based consent.
• Message Frequency: The frequency of messages will be disclosed during the      opt-in process.

4. Opt-Out and Your Choices

You can opt out of SMS messages at any time by replying "STOP" to any message you receive from us. Upon opting out:

• You will no longer receive messages unless you re-enroll.
• We will retain your number only as required to comply with legal or      regulatory obligations.

For help or additional options, you may reply "HELP" to any message or contact us at Admin@M3TPA.com.

5. Disclosure of Information

We do not sell or share your phone number or SMS data for marketing purposes. Your information may be shared in limited circumstances, such as:

• With Service Providers: To facilitate SMS delivery through third-party      messaging platforms.
• Legal Compliance: To comply with legal obligations or respond to lawful      requests by authorities.

6. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, alteration, or misuse. These measures include:

• Encryption of sensitive data during transmission.
• Access controls and monitoring of our SMS systems.

7. Compliance with TCR Registration

We adhere to The Campaign Registry (TCR) compliance requirements, including:

• Registration of messaging campaigns with TCR for transparency.
• Disclosure of the purpose and intended recipients of SMS campaigns.
• Ensuring all messaging traffic complies with carrier-specific and regulatory guidelines.

8. Your Rights

You have the right to:

• Access information about your data usage and consent.
• Withdraw consent by opting out of SMS messaging.
• File a complaint if you believe your rights have been violated.

To exercise these rights, contact us at admin@m3tpa.com.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated to you through SMS or other appropriate methods.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your rights under TCR compliance, please contact us:

• Email:    Admin@M3TPA.com
• Phone:    (888) 711-4959
• Address:    P.O. Box 1762 Cypress, TX 77410

Terms of Service for SMS Communications

1- Consent for SMS Communication 

*Information obtained as part of the SMS consent process will not be shared with third parties. 

2- Types of SMS Communications 

If you have consented to receive text messages from M3, you may receive text messages related to billing, care coordination, patient advocacy, reminders, replies to your text inquiries, etc.

Below are examples:

• Members: Reminders for upcoming appointments, replies to your inquiries, updates regarding your payments/billing, important deadline reminders & benefit information.
• Customers/Clients: Information about your application status, onboarding materials, or payment-related information.

3- Standard Messaging Disclosures

• Message and data rates may apply. Message frequency may vary.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our privacy policy.